Sales Terms & Conditions

Your purchase of goods from Ultima Music A.B.N. 31 905 594 410 (hereby referred to as “The Firm” or “Us” in this document), is subject to these Terms and Conditions of Sale. By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you. If you do not accept these Terms, you must refrain from using this website or making a purchase from this website.
This contract is subject to change without notification to the buyer. We reserve the right the alter this contract at any time, E & OE.

1) Fees Payable:
a)
Prices for Goods are as shown on the Website.
Online payments are handled by Bpoint and Paypal.
b) The Firm reserves the right to change the prices of Goods at any time without notice to you. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by The Firm.
c) In addition to the price for the Goods, you will also need to pay the advertised delivery charge (if any)
d) If The Firm agrees to deliver Goods outside of Australia, international delivery charges will apply. International Delivery Charges, applicable to your relevant country, will appear in your shopping cart.
e) By placing an Order you agree to pay the price for the Goods, any Delivery Charge, any Additional Delivery Charge and any International Delivery Charge.
f) All prices and Delivery Charges, Additional Delivery Charges and International Delivery Charges quoted are in Australian dollars and are inclusive of GST.
2) Purchases:
a)
You and The Firm may enter into a contract for the sale and supply of products by you making an offer via the website to purchase a product at the price advertised on the website by:
(i) placing an electronic Order for the products using the website;
(ii) you confirming the Order details in accordance with the procedure on the website;
(iii) you making payment in full (plus any applicable delivery charges) on the website; and
(iv) the acceptance of that offer by The Firm.
b) You will receive an email from The Firm as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact us via phone.
c) Any representations made about stock availabilities are accurate to the last known stock level and are subject to change. If The Firm cannot supply a particular product, The Firm will notify you by telephone or email as soon as possible.
d) The Firm will be deemed to have accepted your Order on the first to occur of issue to you by email of a tax invoice for the sale and the fulfilment of your Order.
e) All accessories included in advertised offers will be listed in the description. Unless otherwise stated, any accessories shown in any image of products are not included in the price.
Subject to you complying with these Terms and acceptance of your Order by The Firm, The Firm will sell and supply the products to you as shown on your Order confirmation.
f) Products may not be available for immediate delivery. The Firm will endeavour to deliver your Order to you within a reasonable time of the placement of your Order.
g) The Firm will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
3) Refunds:
a)
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
b) We will provide refunds pursuant to the Competition and Consumer Act 2010 namely, if the goods you purchased:
i) Are not of merchantable quality;
ii) Are not fit for its purpose;
iii) Do not match the sample.
c) You should return your goods within a reasonable time if the above occurs and provide Us with:
i) Proof of purchase by producing the original Tax Invoice. Your Tax Invoice will be provided on despatch from The Firm.
ii) The Goods listed on the Tax Invoice with all original packaging and manuals enclosed.
iii) Suitable ID to identify you as the original purchaser; and
iv) Details of the fault or issue of the product and that the fault or issue was not caused by you.
v) All refunds for an online web sale are to be directed to Our Support Centre over the phone. If we believe you to be deserving of a refund you will be asked to provide the above detailed documentation via email. If we believe your documentation to check out you will be provided your refund via Credit Card or Direct Bank Deposit (EFT). This process may take up to 7 business days to occur.
d) Any disputes are to remain private between yourself and the firm, and signed documentation stating that you adhere to this is to be signed before any refunds can be given
e) Should you breach this contract by publicly renouncing the firm on any third party public forum, online, verbal, printed etcetera, the firm retains the right to refuse refund.
4) Damages:
a) If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify The Firm immediately.
b) If you notice damage to a Product after delivery, you should notify Us immediately and We will arrange for return of the product in accordance with these terms and conditions.
5) Privacy:
a) The privacy of your personal information is important to The Firm.
b) The Firm and its third parties may collect personal information directly from you when you register as a member of the website, when you place an Order, or when you contact our Customer Service Team. Personal information may include your name, residential and/or postal address, telephone number and email address.
c) Your personal information is not collected if you only browse this website.
d) Each of The Firm, the Franchisor, their related bodies corporate and their authorised third parties, may use your personal information for the purposes for which you give it to any of them and for their own internal purposes. You agree that The Firm and/or its third party may use your email address to send you messages concerning your membership account, any Orders you place and information about the products sold via the website that The Firm thinks may be of interest to you. If you would prefer not to receive promotional or other material from The Firm or its third parties, please let us know and The Firm will respect your request. You also agree that The Firm may contact you by telephone to arrange delivery or collection of your Order.
e) You may request The Firm to remove your personal information from its database by emailing the Customer Service Team.
6) Laws of Victoria:
a) These terms will be governed by and interpreted in accordance with the laws of Victoria, Australia and you irrevocably submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.
b) If you access the website in a jurisdiction other than Victoria, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. The Firm makes no representations that the content of the website complies with the laws of any country outside Australia.
c) If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and The Firm.
d) The failure by The Firm to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by The Firm.

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